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Home > General FAQs > FTP

I've uploaded my pages, but I still see an "under construction" page on the web.. what gives?

The most common cause of this problem, is uploading to the wrong directory. You MUST upload either to your "root" directory to have your files visible on the internet. If you are still seeing the "under construction" page we installed on your account when you access your site with your browser, then you haven't replaced the "index.htm or index.asp " page with the new main page of your site.

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I'm getting a "Forbidden - you don't have permission to access..." message. Why?

You will get this message if the directory you're trying to access doesn't have an index.htm or default.htm page. To solve this problem, simply rename the main page of your site "index.htm" or "default.htm" etc...

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Why is my site working with Internet Explorer, but not with Netscape?

This is a very common problem for new designers. It is normally caused when your url's (web addresses) and/or file names include spaces. While Internet Explorer is a very forgiving browser for designers, Netscape is not, and it does not understand spaces in your paths, and file names. For example, a .gif (picture) named: "a cool picture of my cat.gif" should be renamed: "cat.gif" , and a url (or image source) like: " stuff/cat pages.html" must be changed to something like: ""

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How do I check the web usage stats for my domain?

If you are an MVM client, you can check your website statistics from the Relationship Builder index page.

  • Login to My Virtual Manager
  • On the top navigation, click on the "Home" button
  • On the Home page, you will see more navigation on the left. Click on "Relationship Builder"
  • On the Relationship Builder index. Click on the link, "Website Statistics".

If you are an ITI hosting client, please contact us. We will be happy to guide you to your web statistics page.

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I need to configure my mail reading program so I can access my emails. What are the proper settings?

Please refer to our email section. We try to list the most popular email clients, but if you are using an email client not listed, please contact us and we will guide you through the process.

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How do I create my own "404 Not found" error page?

If you wish to create a unique error page for your website will be happy to do so. Please contact us with your specifics. If you wish to create your own error page, we will be happy to work with you in uploading your page. If you do not have your ftp information, please request it from us.

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